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Assessment 1 – Research
Instructions:
This is an individual and in-class assessment.
You need to write answer for all the tasks successfully to get “Satisfactory” in this assessment. Trainer will
provide the answer sheet for you.
Access to computers is required for this assessment under Trainer’s supervision.
Duration:
Trainer will set the duration of the assessment.
IT Requirements Specification – Assessment Task 1 LAST UPDATED: March 2018, Version No. 1.0
Your tasks:
Task 1: Client business domain
Visit the Coca Cola website (www2.coca-cola.com/ourcompany) and read the company’s Welcome
statement. Does it give you a clear idea of the company’s core business? Which of the following business
documents can you find on the site?
? mission statements
? strategic goals
? organisation charts
Task 2: Organisational structure and business functions
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A. The manager of the purchasing department of a company has now been promoted to director of
Finance. Her position has been given to the manager of accounting and in turn, a new staff member has
been employed to fill this role. Does this restructure necessitate any change to the company’s structural
documentation?
B. An organisation has produced its statement of strategic goals for the next three years. One of these
goals includes a migration to e-business. What business functions would be affected by such a goal?
Task 3: Determine client requirements
Think of two or three different workplaces that deal with clients. For each workplace, find out:
? the types of client requests they would receive ? the importance of the request to the client
Alternatively, if you work in a position where you need to service clients, think of three types of requests
your company or department receives.
Task 4: Stakeholders analysis
Read the scenario below:
‘Southern Dental Services is a small dental practice in a regional town. There are two dentists, Pamela
Jones and Brian Huang. The practice has four support staff to manage the day to day running of the
practice – Jane Emerson, who looks after the appointments, Brenda Gale, who handles the accounts, Keith
Dickson, who manages the patient details, and Pauline Santoro who organises the ordering of supplies etc.
Pauline obtains most of the supplies for the clinic from David Andrews, who runs a business selling
medical and dental supplies. She orders all of the other office related products from Peter Smith’s
business, Office Stuff. The clinic has five hundred patients on its books, some of whom, like Mrs. Mary
O’Halloran, have been coming to the clinic since it opened, ten years ago.’
Now perform the following activity based on this table:
Table: Fill in the different types of stakeholder
Person Type of Stakeholder
Peter Smith
Keith Dickson
Mrs. Mary O’Halloran
IT Requirements Specification – Assessment Task 1 LAST UPDATED: March 2018, Version No. 1.0
Brian Huang
David Andrews
Pauline Santoro
For each of the people in the list on the left, identify the type of stakeholder as either (a) Staff (b) Client or
(c) Supplier
Task 5: Project constraints
Think about the type of constraints that might apply if you were investigating the options for purchasing a
new car.
Task 6: Organisational standards and templates
Organisational standards certainly affect your interactions with clients. Think of three areas where you
need to follow organisational standards. What do you find useful about using a set design or template?
Task 7 – Interface methods
Select a familiar IT process and attempt to document the data capture/input interface methods. What are
the positives and negatives of the selected method? In what way could the system be improved?
Task 8 – Off-the-shelf solutions
An important part of preparing technical requirements documentation involves selecting or eliminating
pre¬built products. Write a short paragraph detailing the advantages and disadvantages of off-the-shelf
software solutions.
Task 9: Library DVD burner
Consider the following scenario:
Your local municipal library wants to obtain a DVD burner so they can do weekly backups of the library
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computer system. The amount of information stored by the computer systems at the library have increased
steadily over the last few years and the current back-up method of using 250 Megabyte Zip disks is taking
about three hours of valuable staff time each week. You have offered to help them to locate a suitable
device.
1. Find the names of three suppliers who can supply a DVD burner, and contact them. You may do this
directly or through their web site or the manufacturer’s web site.
2. Choose a model from each supplier and find out as many details as you can about it. Get them to send
you some information if possible or try the manufacturer’s web site. Don’t forget the price!
3. Fill in the columns on the hardware evaluation sheet for the features of this type of device.
4. Determine the mandatory requirements.
IT Requirements Specification – Assessment Task 1 LAST UPDATED: March 2018, Version No. 1.0
5. Select and enter values of relative importance for the remaining features. Four additional features
should be enough. Look for speed, capacity ratings and software.
6. Determine the rating guides for each feature and enter them into the appropriate cells.
7. Fill in the score column for each device and each feature based upon the ratings guides you just
produced.
8. By looking at the ‘overall unbiased ranking’ row, determine which one the library should purchase.
9. Fill in the recommendation and reasoning sections at the bottom of the sheet.
Use the “Hardware Evaluation Sheet” (additional attachment and will be provided by your Trainer) for
this task
Task 10: Installation tasks and resources
Scenario
You’ve been asked to install a Cisco Catalyst 500 Express network switch. The switch will connect four
100Mb UTP workstations to an ADSL uplink. The switch will be screwed on to a wall. It is assumed you
have done the prior tasks of reviewing client requirements and investigating the existing environment.
You will find the product installation guide and the Cisco Systems web site. Use the site search for
‘getting started Cisco catalyst express 500 switches’ at www.cisco.com
Read the guide and make a list of resources required and a list of tasks that need to be done for the
installation.
Task 11: Determine client requirements
a. An important statutory requirement is that all financial documents of a business must be kept for a
minimum of seven years. What requirements would this place on any new system?
b. A spare parts business has identified the ability of customers to order parts online as an added–value
requirement. What sort of added value will this provide to the business?
Task 12: identify transitional issues
Wash–a–Pooch is a Sydney–wide chain of pet groomers. They want to implement a computer system. The
project brief requires the following:
? records bookings
? gives quotes based on the type of dog and service required (this should be available for customers on the
Internet also)
? generates reports
? links to the accounting system.
What transitional issues do you think there will be?
Task 13: Design a sample sign-off form
Your task is to design a sign-off form that will serve as a template, or model, for other document
development projects. Your form may require some of the same elements as the following sign-off
document used by Mirra-Mirra MultiMedia (4M) for commercial projects.
IT Requirements Specification – Assessment Task 1 LAST UPDATED: March 2018, Version No. 1.0
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